Agency for Integrated Care: Building a People-First Workplace at the Heart of Care

At the Agency for Integrated Care (AIC), the employee experience is shaped by Care in AICtion — meaningful work, caring relationships, and growth with purpose. AIC believes that when employees feel supported, connected, and purposeful, they are better positioned to make a real difference in shaping Singapore’s senior care landscape. This commitment to people underpins how AIC works and is reflected in its recognition as a Top Employer by Influential Brands. The award recognises organisations that demonstrate excellence in employer practices, culture, and leadership.

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Meaningful Work that Matters

Every AIC employee plays a pivotal role in strengthening Singapore’s senior care system and improving the lives of seniors, caregivers, and the wider community in ageing well. AIC’s approach to a purpose-driven workplace and workforce begins even before employees officially join the organisation. From recruitment to onboarding, new hires are carefully guided into the AIC family through pre-employment check-ins, a buddy support system, and a structured 90-day onboarding programme known as AIC Canvas. This immersive experience introduces employees to AIC’s mission, values, culture, and ways of working, ensuring clarity of purpose and a strong sense of belonging from the outset.

Guided by this sense of purpose, employees are enthused by the impactful work they undertake at the confluence of health, community and social care — whether they are engaging seniors in their homes on preventive health measures, connecting caregivers to services that support the best care outcomes to the seniors at home or at the AIC Link counters, or developing the next integrated senior care programme that enables seniors to age well within the communities they call home.

A Workplace that Cares

At the heart of AIC’s employee experience is a culture of care grounded in trust, compassion, and respect. Employees experience an environment where wellbeing, inclusion, and mutual support are prioritised, enabling them to balance professional responsibilities with personal commitments and to bring their whole selves to work.

Recognising that employees are at the Heart of Care, AIC places strong emphasis on fostering asupportive workplace that enables employees to balance professional responsibilities with personal wellbeing. Employees benefit from flexible work arrangements that best fit their personal commitments such as staggered working hours, hybrid work arrangements and progressive leave policies supporting work-life harmony while sustaining strong performance, collaboration and service standards. Employees also enjoy a suite of preventive health programmes including health screenings, vaccinations, fitness initiatives, and mental wellbeing support.

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AIC actively nurtures meaningful connections across teams by creating regular opportunities for bonding, collaboration, and celebration. Purposeful team-building activities, cross-functional engagements, and shared events foster trust, open communication, and an appreciative culture. This is complemented by intentionally designed workspaces— featuring open layouts, standing desks, ergonomic furniture, nursing rooms, quiet rest areas, and technology-enabled meeting rooms that support hybrid work and diverse employee needs.

<Team AIC at Home Team NS Real Run 2025>

<Celebrating National Day together as OneAIC>

<Recognising our NSmen commitment at SAF Day Rededication Ceremony>

<AIC’s Collaborative Workspaces>

Inclusivity at AIC is not symbolic — it is embedded into everyday practices, policies and support systems that shape the employee experience. Fair and people-centered HR policies aligned with MOM and TAFEP guidelines ensure equal access to opportunities regardless of age, background, or role. Flexible work arrangements support diverse life stages, from parenting to phased retirement, while comprehensive benefits cater to employees and their dependents. Mental and physical wellness initiatives, psychological safety training for managers, peer support networks, and designated rest spaces further reinforce an environment where employees can thrive.

AIC fosters a culture where employees feel heard, valued, and empowered. Multiple feedback channels — including engagement surveys, townhalls, team dialogues, and an open-door policy — enable employees to contribute ideas and shape the organisation’s culture. Crucially, AIC closes the feedback loop by translating insights into tangible improvements, reinforcing trust and shared ownership. Leaders are trained in empathetic and active listening, supported by peer support networks, employee assistance programmes, and clear grievance channels.

Employees Who Grow Together

AIC supports employees in building meaningful careers that evolve alongside their life stages as they journey with AIC. Through continuous learning, leadership development, and career mobility opportunities, employees are empowered to grow their skills, strengthen their contribution, and shape who they become over time.

Employee growth at AIC is supported through a comprehensive learning and development framework aligned to core, functional, and leadership competencies. Employees have access to scholarships, sponsorships, and funded professional development opportunities that enable them to build future-ready skills in a rapidly evolving care landscape. Career development is further strengthened through internal and external job rotations, and cross agencies projects giving employees opportunities to contribute beyond their roles while gaining holistic exposure.

Performance and development conversations at AIC focus on growth and future potential. Employees participate in open appraisals, self-assessments, and “feed-forward” discussions with managers, supported by tools such as DISC profiling to enhance team collaboration. AIC also recognises excellence through individual and team-based recognition programmes that celebrate behaviours aligned with organisational values. High-potential talents are nurtured through structured programmes such as the Emerging Talent and Emerging Leaders Programmes, providing accelerated development through rotations, stretch assignments, and exposure to senior leadership.

Leadership development is a cornerstone of AIC’s people strategy, with three in-house milestone programmes supporting leaders at different stages of their journey. AIC Cornerstone equips new managers with essential leadership and people management skills and for experienced managers, AIC Compass develops them in alignment with organisation-prioritised leadership competencies. Finally, AIC Catalyst empowers leaders to drive transformation through innovation, design thinking, and strategic influence.

<AIC leaders engaged in discussions over leadership case-studies at AIC Compass>

<New managers sharing their acquired insights at AIC Cornerstone>

A Top Employer Built on Purpose, Care and Growth

AIC’s recognition as a Top Employer by Influential Brands reflects a consistent, organisation-wide commitment to building a workplace where people feel supported throughout their entire employee lifecycle. By creating meaningful work, nurturing caring relationships, and supporting growth with purpose, AIC exemplifies what it means to be a people-centered employer — one where caring for employees enables them to care better for the community they serve.